In the v7.2, 123FlashChat newly introduced a new utility to integrate your 123LiveHelp. The utility will provide your customers another way to find support guy and a more leisure environment to find a solution for his problem.

How to integrate them?

There are only 3 steps to finish the integration.

1. You log in the Admin Panel of your 123FlashChat and click on the Integrate 123LiveHelp at the left of the navigation panel:

At here, please check this box: Activate 12LiveHelp function, enter the IP and port number of your 123LiveHelp Server Software, click the Save button.

2. You click on the Room settings in the navigation panel and double-click the room you need to add 123LiveHelp object, let’s take Default Room as an example.
Then you will see the following panel:

Click on the 123LiveHelp tab, select an role who will appear in this room, it can be 123LiveHelp, a department or a specific operator, select its sex and name. In this example, we added operatora, his sex is Secret and his custom name is 123LiveHelp, when it is finished, press Add, and Save button.

3. Log in your 123LiveHelp as operatora, and go back to the chat panel of your 123FlashChat, you’ll see a user named operatora is already in the room now.

Double-click on his nickname or avatar and initialize online help.